Patient Coordinator

Patient Coordinator Needed at Spoonwood Dental Partners

Dental jobs are available in the Monadnock and Lakes regions of New Hampshire.

Seeking an experienced PATIENT COORDINATOR who is interested in working in a vibrant community in the southern half of New Hampshire as part of a dynamic, experienced, and fun team of professionals in a supportive environment.

REPORTS TO: Practice Manager

JOB SUMMARY:

Perform secretarial duties using specific knowledge of dental/medical terminology and hospital, clinic, or laboratory procedures. Duties include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.

TASKS:

  • Answer telephones and direct calls to appropriate staff.
  • Schedule and confirm patient diagnostic appointments, surgeries, or dental consultations.
  • Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
  • Maintain medical records, technical library, or correspondence files.
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
  • Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.
  • Work cooperatively with team members in a respectful way.

WORK ACTIVITIES:

  • Interacting With Computers
  • Getting Information
  • Documenting/Recording Information
  • Organizing, Planning, and Prioritizing Work
  • Processing Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Performing Administrative Activities
  • Scheduling Work and Activities
  • Communicating with Persons Outside Organization
  • Updating and Using Relevant Knowledge

DETAILED WORK ACTIVITIES:

  • Answer telephones to direct calls or provide information.
  • Collect deposits, payments or fees.
  • Compile data or documentation.
  • Prepare and Explain Billing and Treatment planning to patients.
  • Greet customers, patrons, or visitors.
  • Interview employees, customers, or others to collect information.
  • Maintain financial or account records.
  • Maintain medical records.
    • Operate computers or computerized equipment.
    • Operate office equipment.
  • Order materials, supplies, or equipment.
  • Prepare business correspondence.
  • Prepare documentation for contracts, transactions, or regulatory compliance.
  • Refer customers to appropriate personnel.
  • Writing professional email and letter correspondence.
  • Relay information between personnel.
  • Schedule appointments.
  • Send information, materials, or documentation.
  • Transcribe spoken or written information.
WORK CONTENT:

Physical Demands
The employee is occasionally going to Walk, Climb, Balance, Stoop, Kneel, Crouch, or Crawl; the employee is frequently Standing; the employee is regularly Siting; Use of their hands to fingers, handles, or feels items; Reaching with hands and arms; Talking or hearing.

Lifts Weight or Exerts Force Work Environment
The employee is occasionally needing to lift Up to 25 pounds; the employee is frequently needing to lift Up to 10 pounds.

Visions
Specific vision abilities required by this job include Close vision; Distance vision; Peripheral vision; Depth perception; Ability to adjust focus.

Work Environment
The employee is occasionally exposed to Fumes or airborne particles; Toxic or caustic chemicals; Risk of electrical shock; Risk of radiation.

QUALIFICATION:
Years of Experience Education
2-5 years
GED, High School and/or higherVocational School

Previous experience in the dental field preferred, though on-the-job training is provided. Some knowledge of dental and medical terminology is necessary to be able to answer any questions that the patient might have. Must be able to adapt to any type of situation, think quickly on their feet, and treat each patient as a valued client and ensure that they are cared for in a quick and efficient manner. They must also be comfortable working in a fast-paced environment. Motivating team player. Strong computer and analytical skills. HS or GED education and/or higher.

SKILLS:

BASIC SKILLS

Speaking
Talking to others to convey information effectively.

Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Reading Comprehension
Understanding written sentences and paragraphs in work related documents.

Writing
Communicating effectively in writing as appropriate for the needs of the audience.

Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

SOCIAL SKILLS

Service Orientation
Actively looking for ways to help people.

Coordination
Adjusting actions in relation to others’ actions.

Social Perceptiveness
Being aware of others’ reactions and understanding why they react as they do.

Instructing
Teaching others how to do something.

Persuasion
Persuading others to change their minds or behaviour.

COMPLEX PROBLEM SOLVING SKILLS

Complex Problem Solving
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions

SYSTEM SKILLS

Judgment and Decision Making
Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Systems Evaluation
Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

RESOURCE MANAGEMENT SKILLS

Time Management
Managing one’s own time and the time of others.

Management of Personnel Resources
Motivating, developing, and directing people as they work, identifying the best people for the job.

Management of Material Resources
Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

DESKTOP COMPUTER SKILLS

Databases
Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.

Graphics
Working with pictures in graphics programs or other applications, including creating simple graphics, manipulating the appearance, and inserting graphics into other programs.

Internet
Using a computer application to create, manipulate, edit, and show virtual slide presentations.

Navigation
Using scroll bars, a mouse, and dialog boxes to work within the computer’s operating system. Being able to access and switch between applications and files of interest.

Presentations
Navigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail).

Spreadsheets
Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs.

Word Processing
Using a computer application to type text, insert pictures, format, edit, print, save, and retrieve word processing documents.

KNOWLEDGE

REQUIRED

  • Customer and Personal Service
  • English Language
  • Clerical
  • Computers and Electronics
  • Administration and Management
BENEFITS

We provide competitive salaries and an attractive benefits package, including comprehensive health and dental insurance, PTO, CE reimbursements, paid holidays, and a profit-sharing 401K.

  • Job Type: Full-time
  • Pay: $$16.00 – $25.00 per hour
  • COVID-19 considerations:  We are following all suggestions from the CDC and the New Hampshire Dental Association, and we have made the safety of our staff and patients our #1 priority.

ABOUT THE MONADNOCK AND LAKES REGIONS:

The Monadnock region of southwestern New Hampshire and Lakes region of central New Hampshire are great places to live, work, and play with easy access to cities, airports, mountains, and the ocean.

More about the areas:

Contact Human Resources:

If you’re ready to join our dynamic and growing team, contact us at hr@spoonwoodpartners.com or call

We are an Equal Opportunity Employer